Skin Store Ltd - Trading as Kat Martyn - Privacy Policy

INTRODUCTION

This privacy policy provides details of how we collect and process personal data through your use of our website hosted on Kajabi, including any information you may provide when you purchase a product or service, sign up to our newsletter, access digital content, or engage with our marketing.

This Privacy Policy applies to users in the UK and worldwide.
By providing us with your data, you confirm that you are over 13 years of age.

Skin Store Ltd trading as Kat Martyn is the data controller responsible for your personal data (“we”, “us” or “our”).

CONTACT DETAILS

Legal entity: Skin Store Ltd (trading as Kat Martyn)

Data Protection Officer: Kathryn Martyn

Email:info@katmartyn.co.uk

Address: Skin Store Ltd, Sworders Barn, 19 C North Street, Bishop’s Stortford, Hertfordshire, CM23 2LD

You have the right to complain to the UK Information Commissioner’s Office (ICO). We would appreciate the opportunity to resolve concerns first.

DATA COMPLAINTS PROCESS

We are committed to handling any concerns about how we collect, use, store, or process your personal data fairly and promptly.

If you have a complaint, concern, or query regarding our use of your personal data, please contact us in the first instance using the details below:

Email: info@katmartyn.co.uk

Post: Skin Store Ltd, Sworders Barn, 19 C North Street, Bishop’s Stortford, Hertfordshire, CM23 2LD

Please provide sufficient information to help us understand your concern, including your name, contact details, and details of the issue.

Upon receiving your complaint, we will:

• Acknowledge receipt of your complaint as soon as reasonably possible;
• Investigate the matter fairly and objectively;
• Keep you informed of the progress of our investigation where appropriate; and
• Provide a response outlining the outcome of our investigation and any actions we propose to take.

We aim to respond to all privacy-related complaints within 30 calendar days of receipt. Where a complaint is particularly complex and requires additional time, we will inform you of the reason for the delay and provide an updated timeframe.

If you remain dissatisfied with our response, or believe that we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information about how to make a complaint to the ICO can be found on the ICO website at https://ico.org.uk/make-a-complaint/.

Making a complaint will not affect any other legal rights or remedies available to you under applicable data protection legislation.

DATA WE COLLECT

We may collect Identity, Contact, Financial, Transaction, Technical, Usage, Profile, and Marketing & Communications Data as described in detail in this policy.

We do not collect special category data.

COOKIES, TRACKING & MARKETING TECHNOLOGIES

We use cookies, pixels, and similar tracking technologies provided by Kajabi and third-party
partners such as Google Analytics, Google Ads, and Meta (Facebook and Instagram). These
technologies allow us to:
• Ensure website functionality
• Analyse website usage
• Deliver relevant marketing and advertisements
• Measure the effectiveness of advertising campaigns
Where required by law, we rely on your consent for the use of non-essential cookies, including
analytics and marketing cookies. You can manage or withdraw consent at any time.
Full details are available in our Cookie Policy:
https://drive.google.com/file/d/12iIEsOZnmooHerp-DlB73HagFlN_uHaO/view?usp=drive_link

HOW WE COLLECT DATA

• Direct interactions
• Automated technologies (cookies, logs, pixels)
• Third-party platforms including Kajabi, PayPal, Stripe, Google, and Meta
HOW WE USE YOUR DATA

We process personal data only when legally permitted, including:
• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (for marketing & cookies where required)
Marketing & Advertising

We may use your data to deliver personalised ads via Meta and Google platforms. You can opt out at
any time via email unsubscribe links or by contacting us.
INTERNATIONAL DATA TRANSFERS

Your data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate
safeguards are in place, including International Data Transfer Agreements (IDTAs), UK Addendums
to EU Standard Contractual Clauses, or adequacy regulations.
DATA SECURITY & RETENTION

We implement appropriate security measures and retain data only for as long as necessary to meet
legal, contractual, and business obligations.
YOUR RIGHTS

You have rights including access, correction, erasure, objection, restriction, portability, and
withdrawal of consent.

COOKIES

You can manage cookies through your browser or consent banner. Blocking essential cookies may
affect site functionality.
Please refer to our Cookie Policy:
Cookie Policy